Privacy Policy

1. Data controller

Intellify Technologies Limited, trading as IntellifyAi, 18 Brainton Avenue, Feltham, United Kingdom, TW14 0AY.

Processing for customers in India is carried out through our subsidiary, MyIntellify Technologies India Private Limited, 23 AVS Compound, 80 FT Road, Koramangala VI Bk, Bengaluru, Karnataka, India 560095.

Contact: info@myintellify.ai, +44-208 050 0011.

2. What data we collect

• Account data: name, email address, role, and organization.
• Interaction data: call recordings, audio transcripts, email conversations, and any personal data customers share within them (names, phone numbers, account details).
• Derived data: QA scores, sentiment/emotion classifications, and summaries generated from interaction data.
• Usage data: login timestamps and in-app activity logs.

3. Purpose and legal basis

We process account data to register and administer your account and to provide and secure the service (performance of a contract, Art. 6(1)(b)). We process interaction data and derived sentiment/QA data to evaluate and improve customer service quality, on the basis of our legitimate interests, or the contract with the organization operating this platform (Art. 6(1)(f) / 6(1)(b)).

4. Data retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes it was collected for, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. We may retain data for a longer period in the event of a complaint, or if we reasonably believe there is a prospect of litigation.

5. Your rights

Under the GDPR you have the right to request access to your personal data (a "data subject access request"), request correction or erasure, object to processing based on legitimate interest, request restriction of processing, request portability of your data, and withdraw consent where processing relies on it.

To exercise these rights, contact info@myintellify.ai. There is usually no fee, and we aim to respond within one month (longer for complex requests). UK-based data subjects also have the right to complain to the Information Commissioner's Office.

6. Cookies

This platform sets one strictly-necessary cookie to keep you signed in. We do not currently use analytics, advertising, or other non-essential cookies within this application. If that changes, this section and the cookie consent banner will be updated first.

7. International transfers

Data may be transferred between our UK entity and our India subsidiary, MyIntellify Technologies India Private Limited, and may be transferred outside the European Economic Area. Where that happens, we rely on appropriate safeguards, which may include adequacy decisions by the European Commission, Standard Contractual Clauses, or binding corporate rules.

8. Security

We use technical and organizational measures — including authenticated access, role-based permissions, and encrypted transport — to prevent personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access is limited to personnel with a genuine business need to know.

We share data with service providers who act as processors on our behalf (e.g. IT and system administration providers) and with professional advisers such as lawyers, bankers, auditors, and insurers, under contractual terms that restrict them to our instructions.

9. Contact

IntellifyAi has appointed a data privacy manager. Reach them at info@myintellify.ai or +44-208 050 0011.